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Listening Skills

Posted by iBlog on February 5, 2008

Listening Skills

Listening involves a set of skills that require constant practive and attention to overcome the barriers we meet.

Barriers to listening:

Attitudes
Concerns
Idea
Expectations
Interests
Beliefs
Memories
Needs
Values
Cultural Roles
Prejudices
Experience

People who are skilled at listening are patient listeners who rarely interrupt others. Keep your mind clear and listen.

Orient Your Body to the Speaker
Be sensitive
Maintain eye contact
Release Agenda
Attend to Speaker
Reflect Speaker
Ask clarifying questions
Encourage key words
Minimal Responses
Build line of thought
Nonverbal encouragers
Summarizing
Paraphrasing
Contrast Constructively
Listen for Feeling Words
Speakers Feelings
Non Verbal Signs
Reflect Speakers Feelings

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